I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. Over a week later, I received ANOTHER auto-response that they are busy. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP.
As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. Misleading policies, horrible customer serviceĭO NOT BUY TICKETS FROM SEATGEEK. I spent nearly 3 HOURS trying to get their help, longer than the actual event likely was. They refused to help! So the gladly took my money for the tickets, but then did not actually delivery the tickets. Incensed, I retorted that I still did not have the tickets (for a game starting in a few hours). They tersely said that because I clicked to accept the tickets 9 weeks ago, they assumed I had them and thus they would help no more. The next day, still not having heard from the service rep, I contacted them again. The person ultimately said she would reach out to the seller to “resend the link”, and promised to call me once accomplished. The person was quite unresponsive and unhelpful. It was extremely hard to get ahold of them, but finally connected with someone over chat. 24 hours before the game, I got increasingly nervous and reached out to customer support.
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Later, during that 1 week window I tried multiple times to download the tickets, each time receiving an “error message”, saying “check back later”. I clicked to “accept” the tickets, but was told the tickets were be delivered within 1 week of the game. I purchased tickets for a Yankees game, 10 weeks in advance. I’m sure they’re understaffed because of the pandemic. I’d say the app is not as user friendly as I would like. It then took another 45 minutes before the issue was resolved and she send me a link to refund the money. The next time I called it it took 50 minutes before a live person got to me. I called customer service twice because the first time the phone rang for half an hour and I had to give up. When I did, I was not notified that payment was received or confirmed and so ended up paying twice. For another show, I decided to prepay for parking on the app. By then I had missed almost the entire opening band. I spent 45 minutes at the box office while the show was going on before someone behind the counter finally found a way to text me the barcode so I could be allowed in. When I got to my first concert, I couldn’t find the email with the barcode attached. For some reason, one of them gave me a problem. Last summer I bought 3 concert tickets in one day. Prices are better than other apps but I’ve had two major issues. Search tickets with the fees already included, so you won’t be surprised when it comes time to pay for them See exactly what your View From Seat will be before you sit
If something goes wrong, like your event gets canceled, we’ll give you your money back, or better Rally provides all of the information you need to get there, get settled and get hyped, all from the same screen as your ticketįrom buying and selling to tracking and transferring, get it done on any device Tell your friends about SeatGeek and when they buy their first tickets, you’ll both get credit toward future events.ĭeal Score rates every available seat based on price, section, visibility and more We keep our fees low so you can get tickets to the things you love without breaking the bank We do our best to match or beat what the other guys are offering for the same tickets Get a ticket and get in with a couple of taps. Sell or transfer tickets in just a couple taps Track your favorite teams and artists to be the first to know everything you need to know
Find the right seats, at the right time, for the right price. Whether you’re searching for sporting events or sold out concerts, summer festivals or Broadway shows, we provide the tips and tools, like Deal Score and a Buyer Guarantee, to make your live event as memorable as possible. SeatGeek is the smartest way for fans to buy, sell and transfer tickets you can trust, no matter what you’re a fan of.
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